Demystified – The UIF COVID-19 TERS Process

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There is so much confusion in the market about the UIF COVID-19 TERS process, that we thought it might be beneficial to draft a short article to simplify it. This article is aimed at small, local businesses, but the process is similar for bargaining councils and larger businesses.

If you are struggling with the process, and haven’t been able to come right with lodging a claim. Stop, read this and then try again. It’s NOT difficult to do, but the UIF process is very picky with its formatting, get it wrong and they will not accept your claim.

The EMAIL Process

The first attempts by the UIF to set a process up were by way of emails and automated responses. We spoke about this process in a previous article which you can read here.

You would send an email to, notifying them of your partial or total closure. They would respond with a set of documents that you would need to complete and copies of supporting documents to attach.

There were also a few forms/agreements to print, sign, scan and attach. Hopefully you were near to your IT infrastructure and not locked down!

There would also be a spreadsheet that you would need to capture your staff info on and then export. The process was well-documented by the UIF, but was still complicated and easy to make mistakes.

Once you have completed the above, you would send the documents back to the UIF via email, and they would (theoretically) respond with a yes/no. If it’s a no, start again… If it’s a yes, you would technically be done and your staff would receive payment in due course. I am yet to hear of anyone receiving funds yet though!

The ONLINE Process

Following the obvious shortcomings and failure (my observation) of the above process, the UIF has developed and made available a website for online submission of claims. Feeling very nervous, I decided to follow this route. I will be the first to admit that it was simple, painless and anybody should be able to complete the process in a few minutes, depending on how many staff members you have.

Below is the process that I followed;


You will need the following to be able to lodge your claim.

  • Company UIF Reference Number ######/## or your PAYE Number
  • Your company details
  • Your staff list (inc. names, ID’s, dates of service, income and bank details
  • Proof of company bank details (downloadable as a letter from mist banks, or statements)

Lodging the Claim

Estimated time to complete: 20 minutes.

Once you have the above, follow the following steps;

  1. Open the UIF COVID-19 TERS Website

    Head over to of UIF Screen

  2. Get your UIF Reference Number (Optional)

    – If you have your PAYE Number, but not your UIF Reference Number, click the link “Get Your UIF Reference Number”

    – On the screen that opens, enter your PAYE number into the block and hit the blue button

  3. Register an account

    – Hit the blue Register Button

    – Complete the form which opens up

    – Hit the Proceed button
    – Read and confirm your acceptance of all the documents which are created on the screen.

  4. Log in to your new account

    – Once you have completed the registration above and your account is created, hit the blue Login button. Fill in your account details and then hit Login.

  5. Enter the Employer Details

    – Capture the information for your company, if you have less then 10 employees, choose the option to “Pay to Employee” so that UIF makes payments directly to the staff.
    – The Bank details section is for your company bank details.

  6. Enter the Employee Details

    – If you have already created a spreadsheet for the previous process, you can choose yes to upload a CSV. Honestly, If you have less than 10 staff members it would probably just be easier to re-capture them.
    – To capture the staff, click the orange “Add new employee” button.
    – Complete the form that opens. Make sure that you put the staff member’s bank details in on this one.
    – Click Save.
    – Carry on Adding new employees until you have done all the staff.

  7. That is it

    You have now submitted your claims for your staff.

According to the information at hand, staff should receive payments within 10 days of you submitting the claim.

In closing

We hope that this article helps you out a little on loading the claims for your staff. If you are stuck, leave a comment below and we will respond.

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Demystified - The UIF COVID-19 TERS Process
Article Name
Demystified - The UIF COVID-19 TERS Process
This article is meant for small business owners who wish to claim from the UIF COVID-19 TERS fund.
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db Debt Counsellors
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